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Integrated information management in complex product development
KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Integrated Product Development. (Integrerad produktutveckling)
2009 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Where do companies begin their efforts when trying to improve information management in product development? In large companies involving many people, multiple processes and highly technological products several factors have an impact on efficiency. Interdisciplinary integration and structured information are two overall proposed key factors that have been identified as important to obtain efficient information management.

Measurement of satisfaction level among information systems users is proposed as an angle of approach to identify key improvement areas from an operative perspective that are argued to be strategic for management to address. However, the need for adjustments to contextual prerequisites and a changing environment makes evaluation necessary prior to measurement. An evaluation framework is proposed to identify metrics that are tailored and kept in line with business and development strategies to ensure their relevancy.

This research has aimed at taking a holistic approach to information management in complex product development. The research focus has been on the integration between engineering disciplines where software and electrical R&D departments at automotive companies have been the main source of the analysis material.

Integrated information management entails support for activities within the engineering domain. Several strategies are discussed to manage trade-offs in organizations in order to succeed with integrated information management. A needs-based balance is one important approach proposed to resolve changing and conflicting needs. Furthermore, it is argued that operative and strategic goals should be allowed to co-exist.

Providing the right infrastructure to support designers in their everyday work does not necessarily mean additional functionality to existing information systems or automated work activities by improved document templates. Rather, it is suggested that a shift in focus (from addressing detailed requirements management to reflecting on interrelationships between information objects and system inter-dependencies) would be a strong mechanism to succeed with information management. The transition into model-based development is argued to be a much needed change for organizations to obtain integrated information management, since a model-based approach is considered an important basis for structured information. Anticipated benefits with integrated information management are increased information availability, reduced information overflow, and enhanced communication and understanding of critical system dependencies

Place, publisher, year, edition, pages
Stockholm: KTH , 2009. , ix, 76 p.
Series
Trita-MMK, ISSN 1400-1179 ; 2009:25
Keyword [en]
Information management, information systems, integrated product development, systems engineering, innovation management, PLM, model-based development
National Category
Computer and Information Science Reliability and Maintenance
Identifiers
URN: urn:nbn:se:kth:diva-11712ISBN: 978-91-7415-518-1 (print)OAI: oai:DiVA.org:kth-11712DiVA: diva2:280011
Public defence
2009-12-15, F3, Lindstedtsvägen 26, KTH, Stockholm, 15:00 (English)
Opponent
Supervisors
Note
QC 20100730Available from: 2009-12-08 Created: 2009-12-08 Last updated: 2010-07-30Bibliographically approved
List of papers
1. Introducing structured information handling in automotive EE development
Open this publication in new window or tab >>Introducing structured information handling in automotive EE development
2006 (English)In: Proceedings of the 16th INCOSE International Symposium, 2006Conference paper, Published paper (Refereed)
Abstract [en]

One way for the automotive industry to cope with the demand of a more structured information handling is to adjust model-based development (MBD) to multidisciplinary needs. Many of the issues faced in this transition are as much organizational and managerial as they are technical. In a case study carried out at a global automotive manufacturer a project to improve the electrical and electronics (EE) development has been followed and analyzed. The project originated from different needs identified by management in their ongoing work effort towards MBD as well as by developers who experienced that tools did not support their work situation. This paper describes how the introduction of a new tool support was made in a project carried out within EE development, further it reports on benefits achieved by using the tool. Both the effect on the work of affected EE developers and the expansion of a new information model are discussed, leaving important implications for management. Success keys for putting new support tools into practice are identified here and include; a bottom-up approach, user involvement from the beginning, focus on the individual needs and adaptation to current work practice. Further, management support and adequate resources are essential for extracting long-term benefits.

National Category
Computer and Information Science
Identifiers
urn:nbn:se:kth:diva-11599 (URN)
Conference
16th INCOSE International Symposium, Orlando, Florida, USA, Juuly 2006
Note
QC 20100730Available from: 2009-12-03 Created: 2009-11-23 Last updated: 2010-11-12Bibliographically approved
2. Balancing operational and strategic impacts on information management
Open this publication in new window or tab >>Balancing operational and strategic impacts on information management
2007 (English)In: Proceedings of the ASME 2007 International Design Engineering Technical Conferences & Computers and Information in Engineering Conference, NEW YORK: AMER SOC MECHANICAL ENGINEERS , 2007, 985-994 p.Conference paper, Published paper (Refereed)
Abstract [en]

Strategies for successful information management that supports multidisciplinary systems engineering are reported on. Interdisciplinary and inter-lifecycle integration are considered as prerequisites to establish efficient information management. Top and middle management, and designer perspectives on integrated information management have been studied in an interview study within electrical and electronics, and software R&D departments in the automotive industry. Identified misalignments in needs, expected benefits and goals for information management between different perspectives are described. Ways to achieve synergies and conflicts with operational and strategic impacts on information management are discussed in the paper.

Place, publisher, year, edition, pages
NEW YORK: AMER SOC MECHANICAL ENGINEERS, 2007
Keyword
product development, interdepartmental integration, framework
National Category
Computer and Information Science
Identifiers
urn:nbn:se:kth:diva-11600 (URN)10.1115/DETC2007-35438 (DOI)000254279300099 ()2-s2.0-44849091157 (Scopus ID)978-0-7918-4803-6 (ISBN)
Conference
ASME International Design Engineering Technical Conferences/Computers and Information in Engineering Conference Las Vegas, NV, SEP 04-07, 2007
Note
QC 20100730Available from: 2009-12-03 Created: 2009-11-23 Last updated: 2010-11-12Bibliographically approved
3. Measurement for information management performance in complex product development: A model to identify improvement areas based on user satisfaction
Open this publication in new window or tab >>Measurement for information management performance in complex product development: A model to identify improvement areas based on user satisfaction
(English)Article in journal (Other academic) Submitted
Abstract [en]

The satisfaction level among information systems (IS) users is used to measure performance with regard to information management in complex product development. Findings gathered from qualitative interview and observation studies performed at Volvo Car Corporation (VCC) in Sweden during 2005-2006 form the basis for the research model presented in this article. The model was designed and used as the foundation for the formulation of a web-based questionnaire. The reported analysis is based on data gathered in January-February of 2007 from 281 respondents belonging to the R&D software and electrical and electronics department at VCC.

It is concluded that the suggested angle of approach to measure performance has proven to be statistically valid, which indicates possibilities for further use of the model and unit of analysis, namely designers in use of interdisciplinary information and IS. Suggested improvement areas in the VCC case are improved information structure and user satisfaction.

Suggested overall company benefit is the possibility to identify critical improvement areas – perceived from an operative perspective – and that are suggested to be strategic to come to terms with. It is also discussed whether or not the proposed approach is suitable as evaluation method on a year-to-year basis in order to work with continuous improvements in information management.

National Category
Engineering and Technology
Identifiers
urn:nbn:se:kth:diva-11603 (URN)
Note
QC 20100708Available from: 2010-07-08 Created: 2009-11-23 Last updated: 2010-07-30Bibliographically approved
4. Motivation mapping method as a means to improve engineering information management
Open this publication in new window or tab >>Motivation mapping method as a means to improve engineering information management
2008 (English)In: IAMOT 2008 Proceedings, 2008Conference paper, Published paper (Refereed)
Abstract [en]

There exist several tools and methods that are designed to support and justify ICT introduction projects, e.g. return on investment calculations. This paper focuses on enhancing the adoption of new ICT by involving end-users in the introduction process, using quantitative data collection and analysis. In this context, a method named Motivation Mapping Method (MMM) has been developed to assist management in large and complex ICT introduction projects. The method is a first attempt to enable companies to tailor their ICT introductions according to users' specific needs in an efficient manner. Motivation levels based on the factors satisfaction, experienced benefits, and expectations can be used to identify clusters of designers with varied needs for ICT support. The method has been developed in a case study at Volvo Car Corporation, where a questionnaire was sent out and answered by 326 respondents in R&D. The results presented in the paper demonstrate the possibility to statistically form clusters of employees based on the respondents’ motivation for ICT adoption. It is discussed in the paper that the application of MMM is a good complement to the current portfolio of evaluation tools used by management, and that the MMM in a prolonged situation leads to reduced introduction cost and risk as well as facilitating the ICT introduction process for both management and end-users.

Keyword
IS introduction, cluster analysis, user satisfaction, receptiveness to change, motivation, measurement
National Category
Engineering and Technology
Identifiers
urn:nbn:se:kth:diva-11601 (URN)
Conference
International Association for Management of Technology
Note
QC 20100708Available from: 2010-07-08 Created: 2009-11-23 Last updated: 2010-07-30Bibliographically approved
5. Performance evaluation of complex product development
Open this publication in new window or tab >>Performance evaluation of complex product development
2009 (English)In: DS 58-6: Proceedings of ICED 09, the 17th International Conference on Engineering Design, 2009, 87-98 p.Conference paper, Published paper (Refereed)
Abstract [en]

In this paper a conceptual performance evaluation framework is proposed and discussed. The aim of the framework is to present a tool to stakeholders, involved in dynamic complex product development activities, that assists in developing a mutual understanding of performance relevancy. It is argued that a system perspective and the possibility to tailor performance criteria and measures according to contextual circumstances are needed for performance evaluation to improve work in product development. Companies need to consider what metrics that are relevant or applicable to measure or evaluate the product development process in their own business and context. From a performance evaluation perspective, a categorization of activities in product development is made into: Planning, Implementation, and Sales and Delivery. It is argued that the three activity categories have different objectives and need to be evaluated and managed accordingly if the overall development process is to be considered successful. Moreover, each activity category can be modeled using a generic activity model to derive relevant performance criteria, needed for identifying relevant performance indicators. It is argued that this will have implications on how performance, that is, efficiency and effectiveness, in product development is evaluated at a managerial and designer level, since the performance evaluation framework is based on the performed activities. Three different perspectives - integrated, information and learning - are used as basis for the discussion in this paper in order to accomplish an enhanced understanding of the value of the performance evaluation.

Keyword
Activity model, Complex product development, Measurement, Performance, System
National Category
Reliability and Maintenance
Identifiers
urn:nbn:se:kth:diva-11602 (URN)2-s2.0-84859235584 (Scopus ID)978-190467010-0 (ISBN)
Conference
17th International Conference on Engineering Design, ICED 09; Palo Alto, CA; United States; 24 August 2009 through 27 August 2009
Note

QC 20100709

Available from: 2010-07-09 Created: 2009-11-23 Last updated: 2014-09-24Bibliographically approved

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