Change search
ReferencesLink to record
Permanent link

Direct link
A model integrating the facilities management process with the building end user’s business process (ProFacil)
KTH, Superseded Departments, Infrastructure.
2004 (English)In: Nordic Journal of Surveying and Real Estate Research, ISSN 1459-5877, Vol. 1, no 2Article in journal (Refereed) Published
Abstract [en]

The ProFacil model is a generic process model defined as a framework model showing the links between the facilities management process and the building end user’s business process. The purpose of using the model is to support more detailed process modelling. The model has been developed using the IDEF0 modelling method.The ProFacil model describes business activities from the generalizedpoint of view as management-, support-, and core processes and theirrelations. The model defines basic activities in the provision of a facility.Examples of these activities are “operate facilities”, “provide new facilities”, “provide rebuild facilities”, “provide maintained facilities”and “perform dispose of facilities”. These are all generic activitiesproviding a basis for a further specialisation of company specific FM activities and their tasks. A facilitator can establish a specialized process model using the ProFacil model and interacting with company experts to describe their company’s specific processes. These modelling seminars or interviews will be done in an informal way, supported by the high-level process model as a common reference.

Place, publisher, year, edition, pages
2004. Vol. 1, no 2
Keyword [en]
Process model, Facilities Management, Construction
National Category
Environmental Analysis and Construction Information Technology Economics and Business
URN: urn:nbn:se:kth:diva-14259OAI: diva2:331965
QC 20100729Available from: 2010-07-29 Created: 2010-07-29 Last updated: 2010-07-29Bibliographically approved
In thesis
1. Real Estate Development: A Customer Perspective
Open this publication in new window or tab >>Real Estate Development: A Customer Perspective
2009 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This doctoral thesis ‘Real Estate Development: a Customer Perspective’, mainly concerns questions that are related to why consumers make a choice and what they are looking for. The first part of this thesis is the result of the research project ‘Models for the Construction Sector’ (MoPo) and the second part is the result of a collaborative project between KTH Royal Institute of Technology, the Construction Sector Innovation Centre (BIC), five private companies[1] and four municipalities in Stockholm County.

Since the Latham report (Latham, 1994), there has been considerable debate about the need for an increased focus on the end customer in the construction process. The housing sector in Sweden has a strong tradition in focusing on construction and project management issues and less on customer satisfaction. Similar findings have been reported in ‘Skärpning gubbar’ (Swedish Government Official Report, 2002) and recently, ‘Sega gubbar’ (Byggkommisionen, 2009), which show that attitudes and processes in the housing sector in Sweden have not really changed since the initial report in 2002. From the perspective of consumer-oriented research in residential development, this issue concerns the ability to understand why customers buy (cognition), what they want (the product) and how the message, relating the product to the consumer, should be formulated (marketing). Investment decisions could be improved if developers ask what kind of values have proved to be important for residents and buyers for a specific type of residential development, what the functional and psychological consequences they are looking for are, and then ask what kind of product attributes can be provided, given economic constraints.

Paper one shows the main activities in how to provide needed facilities and their relationship to the end users’ core business. Paper two shows how the laddering technique can be used to elicit buyers’ beliefs about the built environment, according to the means-end chain theory. The means-end chain theory postulates that buyers purchase a product because it satisfies personal values and desired consequences, which from their perspective are more important than product attributes. Paper three shows the development of a multi-item attitude scale. This scale identifies five key dimensions that are important for the customer when deciding to purchase an apartment in a residential development. The dimensions are: urban environment, architecture, safety, relaxation and liveliness. Paper four shows structural modelling evidence supporting the theoretical assumption that personal values have an impact upon expectations and perceived performance. The structural sub-models show that if perceived performance is increased, customers’ satisfaction will be positively affected. During our research, we have not found any current knowledge in the construction industry in Sweden on how to investigate and measure customers’ values and their beliefs, or how to model customers’ evaluation of product performance using structural equations.

[1] Besqab, JM, NCC, Stockholm municipality, Solna municipality, Sollentuna municipality, Swedbank, Upplands-Väsby municipality, Veidekkke.

Place, publisher, year, edition, pages
Stockholm: KTH, 2009. 232 p.
Trita-BFE, 2009: 89
Residential development, customer satisfaction, means end chain theory, laddering, structural equation models
National Category
Economics and Business
urn:nbn:se:kth:diva-12158 (URN)978-91-977302-6-6 (ISBN)
Public defence
2009-12-15, L1, Drottning Kristnas väg 30, Stockholm, 10:00 (English)
Formas 244-2004-183
QC 20100729Available from: 2010-03-22 Created: 2010-03-17 Last updated: 2010-07-29Bibliographically approved

Open Access in DiVA

No full text

Other links

Nordic journal of surveying and real estate research

Search in DiVA

By author/editor
Lundgren, Berndt
By organisation
In the same journal
Nordic Journal of Surveying and Real Estate Research
Environmental Analysis and Construction Information TechnologyEconomics and Business

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 66 hits
ReferencesLink to record
Permanent link

Direct link