Sustainable development of a suggestion system: Factors influencing improvement activities in a confectionary company
2007 (English)In: Human Factors and Ergonomics in Manufacturing, ISSN 1090-8471, E-ISSN 1520-6564, Vol. 17, no 1, 79-94 p.Article in journal (Refereed) Published
Although the use of continuous improvement (CI) is widespread today, many organizations face problems maintaining high and sustained employee involvement in such programs. The purpose of this study was to identify factors influencing employee involvement in submitting suggestions within a suggestion system in a Swedish production company. The company had maintained a successful suggestion system for about 10 years. The study builds on a database containing all the suggestions submitted (2343 in number) within the suggestion system. The following factors were identified to influence employee involvement in submitting suggestions and hence the sustainability of the suggestion system as well: (a) Situations when the employees had a personal benefit from submitting suggestions, e.g., concerning their own work environment, contributed to long-term sustainability of the system; (b) campaigns emphasizing different themes encouraged employees to become more active within the suggestion system;
Place, publisher, year, edition, pages
2007. Vol. 17, no 1, 79-94 p.
IdentifiersURN: urn:nbn:se:kth:diva-16295ISI: 000243008900004OAI: oai:DiVA.org:kth-16295DiVA: diva2:334337
QC 201005252010-08-052010-08-05Bibliographically approved