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How to replace an old email system with a new
KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.ORCID iD: 0000-0001-5626-1187
2000 (English)In: Interacting with computers, ISSN 0953-5438, E-ISSN 1873-7951, Vol. 12, no 6, 601-614 p.Article in journal (Refereed) Published
Abstract [en]

All organizations that use email face changes in their email systems. While some of these are only a change of version that has little effect on the organization, many will replace old email systems with new ones, and this may have severe consequences. A case study is presented where the replacement of two old mainframe-based email systems with Lotus Notes failed. Based on this failure, seven important requirements are defined to reduce problems organizations face when replacing old email systems with new ones. These requirements are supported with results from other research.

Place, publisher, year, edition, pages
2000. Vol. 12, no 6, 601-614 p.
Keyword [en]
electronic mail, groupware, installation, introduction, user studies, mediated communication-systems
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:kth:diva-19878ISI: 000088025100004OAI: oai:DiVA.org:kth-19878DiVA: diva2:338570
Note
QC 20100525Available from: 2010-08-10 Created: 2010-08-10 Last updated: 2017-12-12Bibliographically approved

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Bälter, Olle

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