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Software problem reporting and resolution process at ABB Robotics AB: state of practice
KTH, Superseded Departments, Computer and Systems Sciences, DSV.ORCID iD: 0000-0002-1780-0683
2000 (English)In: Journal of Software Maintenance: Research and Practice, ISSN 1040-550X, E-ISSN 1096-908X, Vol. 12, no 5, 255-285 p.Article in journal (Refereed) Published
Abstract [en]

A well-functioning process for reporting, analysing and resolving software problems is an important vehicle for establishing and I retaining control over the development and maintenance of software products, In this paper we present such a process. its state of practice and its role within corrective software maintenance. This process is utilized at ABB Robotics AB and is called the System Progress Report process (SPR), The SPR process is the result of our 20 years of work and experience. This paper concludes with our lessons learned and plans for future improvements.

Place, publisher, year, edition, pages
2000. Vol. 12, no 5, 255-285 p.
Keyword [en]
corrective maintenance, product knowledge, software problem resolution, software releases, external problem reports, internal problem reports
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:kth:diva-20251DOI: 10.1002/1096-908X(200009/10)12:5<255::AID-SMR216>3.0.CO;2-LISI: 000166109300001OAI: oai:DiVA.org:kth-20251DiVA: diva2:338944
Note
QC 20100525Available from: 2010-08-10 Created: 2010-08-10 Last updated: 2011-03-11Bibliographically approved

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Kajko-Mattsson, Mira Miroslawa

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