A longitudinal study of attitude changes in a medical service organisation after an email introduction
2002 (English)In: Interacting with computers, ISSN 0953-5438, Vol. 14, no 5, 503-519 p.Article in journal (Refereed) Published
A health care organisation was observed over a period of four years during their introduction of email to 6000 employees. The observed managers were positive to email from the start, despite problem with attachments and concerns for lacking computer knowledge. Email had a positive effect on employees attitudes to perceived computer knowledge as well as their abilities to learn more about computers. Negative for all was the blind mass mailings from within the organisation.
Place, publisher, year, edition, pages
2002. Vol. 14, no 5, 503-519 p.
attitudes, email, managers, longitudinal, computer-mediated communication, systems
IdentifiersURN: urn:nbn:se:kth:diva-22070ISI: 000179445500005OAI: oai:DiVA.org:kth-22070DiVA: diva2:340768
QC 201005252010-08-102010-08-10Bibliographically approved