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A longitudinal study of attitude changes in a medical service organisation after an email introduction
KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.ORCID iD: 0000-0001-5626-1187
2002 (English)In: Interacting with computers, ISSN 0953-5438, Vol. 14, no 5, 503-519 p.Article in journal (Refereed) Published
Abstract [en]

A health care organisation was observed over a period of four years during their introduction of email to 6000 employees. The observed managers were positive to email from the start, despite problem with attachments and concerns for lacking computer knowledge. Email had a positive effect on employees attitudes to perceived computer knowledge as well as their abilities to learn more about computers. Negative for all was the blind mass mailings from within the organisation.

Place, publisher, year, edition, pages
2002. Vol. 14, no 5, 503-519 p.
Keyword [en]
attitudes, email, managers, longitudinal, computer-mediated communication, systems
URN: urn:nbn:se:kth:diva-22070ISI: 000179445500005OAI: diva2:340768
QC 20100525Available from: 2010-08-10 Created: 2010-08-10Bibliographically approved

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Bälter, Olle
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