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Does the use of E-mail change over time?
KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.ORCID iD: 0000-0002-4200-6385
2003 (English)In: International Journal of Human-Computer Interaction, ISSN 1044-7318, E-ISSN 1532-7590, Vol. 15, no 3, 419-431 p.Article in journal (Refereed) Published
Abstract [en]

Many empirical studies of the use of e-mail have been performed, but longitudinal studies are not common. In this article a longitudinal study is presented, with data collected during 1994,1995, and 1998. The research question was as follows: How does the use of e-mail change over time concerning problems experienced with e-mail, the flow of messages, and time to handle mail (i.e., to send and receive a response)? Results show that the flow of messages was stable (sent mail per day) or doubled (received messages per day). Time to handle mail was stable over the 5 years, but the experienced amount of time to handle mail changed from not being sufficient to sometimes sufficient depending on the total work situation. Experienced problems with e-mail decreased during the 5-year study period. The time for respondents to reply to a message changed during this period from immediately to in a day or even a week. Respondents accepted not receiving replies to their own messages, but they used strategies to get answers to the most important messages.

Place, publisher, year, edition, pages
2003. Vol. 15, no 3, 419-431 p.
Keyword [en]
electronic mail
National Category
Human Aspects of ICT
URN: urn:nbn:se:kth:diva-22663DOI: 10.1207/S15327590IJHC1503_07ISI: 000184065500007OAI: diva2:341361
QC 20100525 QC 20111227Available from: 2010-08-10 Created: 2010-08-10 Last updated: 2011-12-27Bibliographically approved

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Lantz, Ann
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