Investigating experience feedback in Swedish authorities: An empirical study of experience feedback practice in 21 Swedish authorities
(English)Manuscript (preprint) (Other academic)
This article focuses on practical experience feedback. Results from two interview studies are reported. In the first, experience feedback in different sectors in Sweden was investigated through interviews with 21 Swedish authorities involved in accident prevention. A result from this investigation was that the participating authorities in practice have a functioning experience feedback despite lack of systematic routines and methods. Yet, only four of the 21 participating authorities work with the whole experience feedback process. These four authorities have one common denominator; they have an experience feedback that is turning more inwards than outwards. All of the participating authorities have a need to improve and systematize the dissemination of experiences, knowledge and results. An improved dissemination can in fact affect other procedures such as the reporting of occurred accidents. Focus in this second study was on practical communication procedures, and how the authorities communicate results, knowledge and experiences within their own organisations, with other authorities, and with external parties. It is concluded that a more proactive approach would be valuable for the learning process.
experience feedback, learning from accidents and incidents, communication, accident prevention
IdentifiersURN: urn:nbn:se:kth:diva-27211OAI: oai:DiVA.org:kth-27211DiVA: diva2:375890
QC 201012092010-12-092010-12-092010-12-10Bibliographically approved