Procuring Usable Systems - An Analysis of a Commercial Procurement Project
(English)Manuscript (preprint) (Other academic)
This article presents a case study of how usability was dealt with in a procurement process of acontent management system. The results indicate that the procurers found it difficult to defineusability requirements, probably because they lacked tools and experience to do so. Difficultiesalso arose because the tools that they used were based on idealized models of how users worked. Itis argued that proper usability activities at an early stage could have facilitated the procurementprocess and the discussion with suppliers, as well as integrated usability into the developmentprocess. A brief outline of how such an integration could be made is described.
Computer and Information Science
IdentifiersURN: urn:nbn:se:kth:diva-27391OAI: oai:DiVA.org:kth-27391DiVA: diva2:377081
QC 201012132010-12-132010-12-132010-12-13Bibliographically approved