Procuring a usable system using unemployed personas
2004 (English)In: ACM International Conference Proceeding Series, Tampere, 2004, Vol. 82, 13-22 p.Conference paper (Refereed)
This case study examines a procurement project where the Swedish National Labor Market Administration (AMV) hired usability consultants in order to redesign their website for employment exchange. The user centered design process was part of a larger project to define how the website could be reorganized to better support new organizational goals. The project was managed by a procurement group that had already defined the organizational requirements for the website. They hired the usability consultants to learn about user requirements and to specify an information architecture and design. The usability company suggested a process with a user research phase and an iterative design phase. The primary deliverables would be personas and an evaluated prototype. The results demonstrate how the user centered design process can effectively be used by active procuring organizations as a bridge between abstract organizational requirements and concrete systems requirements. Tools such as personas and prototypes helped the procurers to understand and prioritize among requirements, as well as to communicate their work to the organization. These tools will be used in the continued work to specify and develop the system.
Place, publisher, year, edition, pages
Tampere, 2004. Vol. 82, 13-22 p.
Acquire, Business, Design, Integration, Interaction architect, Personas, Procure, Procurement, Procurer, Requirements, Usability, Business design, Concrete system, Information architectures, Iterative design, Labor markets, Organizational goals, Procurement projects, User requirements, User research, User-centered design process, Bridges, Employment, Knowledge management, Usability engineering, World Wide Web, Human computer interaction
Computer and Information Science
IdentifiersURN: urn:nbn:se:kth:diva-27393DOI: 10.1145/1028014.1028017ScopusID: 2-s2.0-77952977544ISBN: 1581138571 (ISBN); 9781581138573 (ISBN)OAI: oai:DiVA.org:kth-27393DiVA: diva2:377092
3rd Nordic Conference on Human-Computer Interaction, NordiCHI 2004; Tampere; 23 October 2004 through 27 October 2004
QC 201012132010-12-132010-12-132012-01-21Bibliographically approved