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Procuring a usable system using unemployed personas
KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.
KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
2004 (English)In: ACM International Conference Proceeding Series, Tampere, 2004, Vol. 82, 13-22 p.Conference paper (Refereed)
Abstract [en]

This case study examines a procurement project where the Swedish National Labor Market Administration (AMV) hired usability consultants in order to redesign their website for employment exchange. The user centered design process was part of a larger project to define how the website could be reorganized to better support new organizational goals. The project was managed by a procurement group that had already defined the organizational requirements for the website. They hired the usability consultants to learn about user requirements and to specify an information architecture and design. The usability company suggested a process with a user research phase and an iterative design phase. The primary deliverables would be personas and an evaluated prototype. The results demonstrate how the user centered design process can effectively be used by active procuring organizations as a bridge between abstract organizational requirements and concrete systems requirements. Tools such as personas and prototypes helped the procurers to understand and prioritize among requirements, as well as to communicate their work to the organization. These tools will be used in the continued work to specify and develop the system.

Place, publisher, year, edition, pages
Tampere, 2004. Vol. 82, 13-22 p.
Keyword [en]
Acquire, Business, Design, Integration, Interaction architect, Personas, Procure, Procurement, Procurer, Requirements, Usability, Business design, Concrete system, Information architectures, Iterative design, Labor markets, Organizational goals, Procurement projects, User requirements, User research, User-centered design process, Bridges, Employment, Knowledge management, Usability engineering, World Wide Web, Human computer interaction
National Category
Computer and Information Science
URN: urn:nbn:se:kth:diva-27393DOI: 10.1145/1028014.1028017ScopusID: 2-s2.0-77952977544ISBN: 1581138571 (ISBN); 9781581138573 (ISBN)OAI: diva2:377092
3rd Nordic Conference on Human-Computer Interaction, NordiCHI 2004; Tampere; 23 October 2004 through 27 October 2004
QC 20101213Available from: 2010-12-13 Created: 2010-12-13 Last updated: 2012-01-21Bibliographically approved
In thesis
1. Mind the gap: a procurement approach to integrating user-centred design in contract development
Open this publication in new window or tab >>Mind the gap: a procurement approach to integrating user-centred design in contract development
2005 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Usability professionals seldom get a chance to actually do their job. Instead, they have to argue that usability is something important that should be attended to. This was the initial problem that motivated this thesis. In spite decenniums of evolution within HCI this problem is still highly relevant, and existing approaches to solve it yet have to prove their effectiveness. When approaches to integrate HCI into systems development have been discussed, there has seldom been a discussion about how a given approach may be more or less useful in different development contexts. Nor has there been much discussion about how HCI activities relates to the overall procurement-development process. One reason for this may be that existing approaches to HCI integration are suited primarily for product development and, to some extent, to in-house development. At least these contexts are most common in existing case studies.

In this thesis, I focus on the problem of HCI integration in contract development. This context poses particular challenges, mainly because two parties with different goals are involved – the procurer and the supplier. They regulate business relations and responsibilities via the contract. In both existing practice and in research the user-centred design (UCD) process has, at least implicitly, been assumed to belong to the supplier side. It is the suppliers, i.e. consultancy firms, that have employed usability professionals and that have tried to integrate HCI into their development processes. By taking a procurement perspective instead, I question this assumption.

I present three case studies that start with a survey of common problems in current procurement practice and end with trying out an approach to work with UCD in systems acquisition. While my interest initially concerned successful HCI integration, I also discuss how the suggested approach deals with several existing problems that procurers face. In particular, the approach links abstract business goals that any systems acquisition starts of with, to detailed systems requirements that it aims at defining. This facilitates for procurers to focus on the goals that the future system should help enable and linking these goals to the requirement specification that the contract is based on.

Place, publisher, year, edition, pages
Stockholm: KTH, 2005. 99 p.
Trita-NA, ISSN 0348-2952 ; 0447
Människa-dator-interaktion, Människa-dator-interaktion
National Category
Information Science
urn:nbn:se:kth:diva-326 (URN)91-7283-943-0 (ISBN)
2005-02-14, Sal D3, Lindstedtsvägen 5, Stockholm, 14:00
QC 20101213Available from: 2005-07-25 Created: 2005-07-25 Last updated: 2010-12-13Bibliographically approved

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Markensten, ErikArtman, Henrik
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