Crossing the border: Redefining Early in User-Centred Design.
(English)Manuscript (preprint) (Other academic)
One of the most common problems we face as usability professionals today is that of not being involved early enough, or not having the desired impact on the systems development. In this paper we propose that one reason for this may be that we in client-supplier relations in contract- and in-house development unconsciously only seek solutions from a supplier perspective, where “early involvement” marks the beginning of the supplier’s engagement. In this paper we propose that usage-centered design may instead be viewed as a tool for clients to define what system to purchase, and what requirements that are appropriate for both the business as a whole, and for the individual users. We present a model how to work with User-Centered Design (UCD) in procurement and describe two case studies that followed this work model. The results from the case studies suggest that this approach effectively deals with issues of early involvement and integration of user requirements in systems development. The clients in the case studies valued the UCD work and based their forthcoming systems development on it. Apart from integrating a UCD perspective before a contract for the development was signed, a number of other benefits were accomplished, including an integration of business and user requirements and a facilitated communication among stakeholders. We discuss some of the preconditions for this approach to be successful, based on experiences from the two case studies. This approach requires us to reconsider the role of UCD in systems development. We believe a change will come, but slowly, since it challenges established conceptions in UCD.
Procurer, Procurement, User-Centered Design, Politics of usability, Cost-benefit, Interaction design, Contract Development, In-house Development, Personas.
Computer and Information Science
IdentifiersURN: urn:nbn:se:kth:diva-27395OAI: oai:DiVA.org:kth-27395DiVA: diva2:377105
QC 201012132010-12-132010-12-132010-12-13Bibliographically approved