Change search
ReferencesLink to record
Permanent link

Direct link
Combining BPM and social software: contradiction or chance?
Show others and affiliations
2010 (English)In: Journal of Software Maintenance and Evolution: Research and Practice, ISSN 1532-060X, E-ISSN 1531-6653, Vol. 22, no 6-7, 449-476 p.Article in journal (Refereed) Published
Abstract [en]

Social software has received much attention in the academia and industry due to many success stories. However, although social software is used widely for business support, its relationship with Business Process Management has not been analysed. The results of the workshop on Business Process Management and Social Software (BPMS2'08), as part of the International Conference on Business Process Management in Milano, show the manifold possibilities of combining concepts from Business Process Management and social software. Social software provides a better integration of all stakeholders into the business process life cycle and offers new possibilities for a more effective and flexible design of business processes. The modelling of business processes may profit particularly from using social software techniques by alleviating the integration of process knowledge from all stakeholders. In addition, the implementation and deployment phase of the business process life cycle may profit from social software by collecting valuable information for continuous process improvement from a larger set of sources than before. Furthermore, social software environments may be used to provide workflow support. Moreover, the use of social software also requires new considerations about the digital identity and reputation in business processes.

Place, publisher, year, edition, pages
2010. Vol. 22, no 6-7, 449-476 p.
Keyword [en]
social software, business process
National Category
Computer and Information Science
URN: urn:nbn:se:kth:diva-29185DOI: 10.1002/smr.460ISI: 000283478200003ScopusID: 2-s2.0-78649568872OAI: diva2:393987
QC 20110201Available from: 2011-02-01 Created: 2011-01-27 Last updated: 2011-02-01Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full textScopus

Search in DiVA

By author/editor
Johannesson, Paul
By organisation
Computer and Systems Sciences, DSV
In the same journal
Journal of Software Maintenance and Evolution: Research and Practice
Computer and Information Science

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Altmetric score

Total: 35 hits
ReferencesLink to record
Permanent link

Direct link