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Improving the Value Assessment of IT Investments: A Case Study
KTH, School of Electrical Engineering (EES), Industrial Information and Control Systems.
KTH, School of Electrical Engineering (EES), Industrial Information and Control Systems.
KTH, School of Electrical Engineering (EES), Industrial Information and Control Systems.
2009 (English)In: PROCEEDINGS OF PICMET: 09TECHNOLOGY MANAGEMENT IN THE AGE OF FUNDAMENTAL CHANGE / [ed] Kocaoglu DF; Anderson TR; Daim TU; Jetter A; Weber CM, NEW YORK: IEEE , 2009, 3083-3091 p.Conference paper (Refereed)
Abstract [en]

A recent survey showed that 90 % of the studied companies claimed that they have full control of their IT-costs but less than 10 % have the same control of the value the IT adds. Even though the Figures can be questioned they show of a large uncertainty within the companies regarding IT value. The lack of processes and methods to support follow up of the investments lead to that companies fail to perceive if the benefits are realized or not. In order to take smarter investment decisions, companies must have better control of their investments through a proper evaluation of benefits. This work presents a framework that describes a method and suggested tools of how the business values of an IT investment can be assessed within a company. The framework combines existing methods for practitioners within the area of investment evaluation together with research findings. In a case study a gap analysis were performed between five different IT projects of different sizes and the framework. The case study show in which areas the projects fail in their value assessment work.

Place, publisher, year, edition, pages
NEW YORK: IEEE , 2009. 3083-3091 p.
Keyword [en]
Business value, Different sizes, Existing method, Follow up, Full control, Gap analysis, Investment decisions, Investment evaluation, IT investments, IT project, Projects fail, Value assessment, Information technology, Research
National Category
Computer and Information Science Other Mechanical Engineering
URN: urn:nbn:se:kth:diva-29848DOI: 10.1109/PICMET.2009.5262272ISI: 000277502501116ScopusID: 2-s2.0-70450184732ISBN: 978-1-8908-4319-9OAI: diva2:399790
Conference of the Portland-International-Center-for-Management-of-Engineering-and-Technology (PICMET 2009), Portland, OR, AUG 02-06, 2009
QC 20110222Available from: 2011-02-23 Created: 2011-02-17 Last updated: 2011-02-23Bibliographically approved

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