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Operator Cooperation as a Competitive Advantage for Provisioning of Low Cost High Capacity Mobile Broad band Services
KTH, School of Information and Communication Technology (ICT), Centres, Center for Wireless Systems, Wireless@kth.
KTH, School of Information and Communication Technology (ICT), Centres, Center for Wireless Systems, Wireless@kth.
Nokia Siemens Networks, Finland.
Nokia Siemens Networks, Finland.
2008 (English)In: 19th European Regional ITS Conference, 2008Conference paper (Refereed)
Abstract [en]

Operator utility is related to expected profits, risks and strategic issues. In this paper we focus on the potential change in operator utility from network cooperation. If network cooperation would increase operator utility significantly, that would be an important driver of cooperation.  We show that the most important effect of network cooperation would be increased user utility, which in turn is shown to have significant impact on operator utility. The user utility is compared without and with cooperation between mobile operators. The user utility is expressed as a User Satisfaction Index (USI) which is depending on the service availability, service quality and the price.   Cooperation in the form of sharing of network resources is usually seen as a way to share costs and risk for network deployment. However, there are other operator benefits:

  • improved network utilization and increased traffic which may increase the revenues
  • improved user satisfaction due to improved service availability and quality

The network related property of cooperation to reduce the number of disconnected users is transformed into a higher degree of user satisfaction. This would most likely result in more loyal customers and hence the churn would be reduced. In this paper we discuss the implications of the increased user satisfaction on operator costs for customer acquisition and management. We see business opportunities for mobile operators leading to cost savings and changes in the cost structure.

Place, publisher, year, edition, pages
Keyword [en]
Customer relations, User satisfaction, Churn, User and operator utility, Operator cooperation, Connectivity performance measures, Cost structure
National Category
Computer and Information Science
Research subject
URN: urn:nbn:se:kth:diva-31094OAI: diva2:402529
19th European Regional ITS Conference. Rome. 18-20 September 2008
QC 20111117Available from: 2011-03-08 Created: 2011-03-08 Last updated: 2011-11-17Bibliographically approved

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