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Analysis of Network Cooperation in Terms of Operator and User Satisfaction
Nokia Siemens Networks.
KTH, School of Information and Communication Technology (ICT), Communication Systems, CoS. KTH, School of Information and Communication Technology (ICT), Centres, Center for Wireless Systems, Wireless@kth. (Radio Communication Systems)
Nokia, Finland.
2008 (English)In: CTTE 2008, 2008Conference paper (Refereed)
Abstract [en]

In future mobile networking environments end users will face increasing challenges to cope with diverse networking environment with a multitude of service providers and offered services. Users will be able to smoothly switch between different operators based on their communication needs and available access networks. In this paper, we will investigate a new approach to evaluate how cooperation influences both end users and operators. The EU IST project Ambient Network proposes concepts for cooperation in environments with heterogeneous networks. One key feature is Network Composition that provides technical and business support for cooperation between networks and different business entities. Network composition has an important role in future networking since it `hides´ additional complexity for the end users and supports evaluation and selection of networks. In this paper we address the important question on `how to measure the impacts of network cooperation?´. Two performance metrics are introduced; the User Satisfaction Index and the Operator Satisfaction Index. The analysis shows that cooperation results in benefits in terms of network utilization, increased revenues and improved user connectivity statistics. It is also shown that the proposed metrics can capture and describe the user experience as function of availability, quality and price and the operator performance in `user happiness´ and profitability.

Place, publisher, year, edition, pages
Keyword [en]
Network and Operator Cooperation, Access Selection, User experience, Network costs, Internet pricing
National Category
Computer and Information Science
Research subject
URN: urn:nbn:se:kth:diva-31099OAI: diva2:402539
Proc. 7th Conf. Telecom Techno-Economics (CTTE 2008). Paris
QC 20111115Available from: 2011-03-08 Created: 2011-03-08 Last updated: 2011-11-15Bibliographically approved

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