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IT-företag möter kund – en pedagogisk betraktelse.
KTH, School of Engineering Sciences (SCI).
2008 (Swedish)Independent thesis Basic level (university diploma), 20 credits / 30 HE creditsStudent thesisAlternative title
IT-company meets customer – a pedagogic approach (English)
Abstract [en]

The aim of this thesis is to analyse and if possible improve the communication, mainly seen from a pedagogical perspective, between the IT company (Nostratic) and their clients in a first meeting. The analysis covers the preparation part, communication during the meetings, the technical terminology used during the meetings as well as the follow up of the meetings. Due to the lack of research within this area and the lack of personal experience on my part, the conducted study has been explorative with the use of qualitative methods. Although my first aim was to put emphisis on the pedagogical part of the communication, I found while conducting the study that there were other areas of higher importance to analyse in order to improve the customer meetings. Unfortunately the company went bankrupt in the middle of my study which resulted in me not beeing able to try out the potential improvements. My conclusion of the analysis is that the problem lies not only, as I first thought, in the lack of pedagogical skills of the company representatives but also, and even more apparent, were the company’s lack of organisation and routines concerning meetings.Key

Place, publisher, year, edition, pages
2008. , 49 p.
Keyword [en]
education, customer, software development, pedagogy, communication
National Category
URN: urn:nbn:se:kth:diva-31841OAI: diva2:408833
Subject / course
Technology and Learning
Educational program
Master of Science in Engineering - Engineering and of Education
Available from: 2012-04-11 Created: 2011-03-28 Last updated: 2012-04-13Bibliographically approved

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School of Engineering Sciences (SCI)

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