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A Decision-based Approach to Business Process Improvement
KTH, School of Information and Communication Technology (ICT), Communication: Services and Infrastucture, Software and Computer Systems, SCS.
Stockholm University.
2010 (English)In: 2010 IEEE International Conference On Systems, Man And Cybernetics (SMC 2010), 2010Conference paper (Refereed)
Abstract [en]

Business process management (BPM) has become an important instrument to help enterprises in achieving their goals. Analysis and improvement of processes is a significant phase in the BPM Iifecycle - it focuses on studying and evaluating processes for identifying problems and eliciting potential improvements. A possible approach to analyze processes is to use business process intelligence, which employs data warehouse and data mining technologies. However, using a warehouse as a basis for deciding on process improvements is a complex task. In this paper, we define a decision-oriented model accompanied with a method, which facilitates the use of data warehouses for process analysis and improvements. Also, we refer to few example scenarios from the healthcare sector to demonstrate the proposed approach.

Place, publisher, year, edition, pages
, IEEE International Conference on Systems Man and Cybernetics Conference Proceedings, ISSN 1062-922X
Keyword [en]
Business Process Management, Process analysis, Process improvement, Process warehouse, Decision making
National Category
Computer and Information Science
URN: urn:nbn:se:kth:diva-32141DOI: 10.1109/ICSMC.2010.5641858ISI: 000287606400123ScopusID: 2-s2.0-78751544016ISBN: 978-1-4244-6588-0OAI: diva2:409255
IEEE International Conference on Systems, Man and Cybernetics Location: Istanbul, Turkey, Date: OCT 10-13, 2010
QC 20110407Available from: 2011-04-07 Created: 2011-04-07 Last updated: 2011-10-04Bibliographically approved

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Shahzad, KhurramZdravkovic, Jelena
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ReferencesLink to record
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