Estimating performance of a business process model
2009 (English)In: Winter Simulation Conference, 2009, 2828-2839 p.Conference paper (Refereed)
In this paper we suggest a model for estimating performance of human organizations and business processes. This model is based on subjective assessment of the capabilities of the available human resources, the importance of these capabilities, and the influence of the peripheral factors on the resources. The model can be used to compare different resource allocation schemes in order to choose the most beneficial one. We suggest an extension to Business Process Modeling Notation (BPMN) by including performance measure of performers and the probability by which an outgoing Sequence Flow from a Gateway is chosen. We also propose an analytical method for estimating the overall performance of BPMN in simple cases and a simulation method, which can be used for more complicated scenarios. To illustrate how these methods work, we apply them to part of a military Operational Planning Process and discuss the results.
Place, publisher, year, edition, pages
2009. 2828-2839 p.
, Winter Simulation Conference Proceedings, ISSN 0891-7736
Computer and Information Science
IdentifiersURN: urn:nbn:se:kth:diva-34234DOI: 10.1109/WSC.2009.5429226ISI: 000289492501134ScopusID: 2-s2.0-77951564263ISBN: 978-1-4244-5770-0OAI: oai:DiVA.org:kth-34234DiVA: diva2:422838
2009 Winter Simulation Conference, WSC 2009; Austin, TX; 13 December 2009 through 16 December 2009
QC 201106142011-06-142011-05-302011-12-02Bibliographically approved