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The challenges of collaborative knowledge management: Why grassroots technology needs help from the top
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
2011 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Utmaningarna med kollaborativ kunskapsdelning : Varför gräsrotsteknik behöver ledningsstöd (Swedish)
Abstract [en]

This single case study explores the adoption of a wiki knowledge management system at a mid-sized IT retailer and consultancy. In exploring what factors affect how and if employees interact with the wiki six key areas are identified as crucial to enabling successful knowledge transfers with such a system:

1. Clearly linking the knowledge management to tangible business value

2. Clarifying for users the purpose and usage of the wiki

3. Aligning desired wiki use with the pre-existing corporate culture

4. Verifying that employee incentives are aligned with desired behavior

5. Making sure knowledge management is a part of existing processes

6. Effectively using technology to aid the users

Additionally the study includes a comparison with previously conducted studies on implementations of traditional non-collaborative knowledge management systems and finds a high degree of similarity with the issues that have previously been faced within the field. This thesis therefore argues that the new technology present in a wiki type system does not solve the pre-existing problems facing knowledge management practitioners. Instead, the same issues facing the implementation of any such system need to be resolved before the potential of a wiki knowledge management system can be realized.

Place, publisher, year, edition, pages
2011.
Series
Examensarbete INDEK, 2011:65
Keyword [en]
Knowledge management, Corporate wiki, Web 2.0, Collaborative knowledge management, Knowledge sharing, Wiki, Collaborative software, Social software, KMS
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:kth:diva-35310OAI: oai:DiVA.org:kth-35310DiVA: diva2:427234
Uppsok
Technology
Supervisors
Examiners
Available from: 2011-06-28 Created: 2011-06-27 Last updated: 2011-06-28Bibliographically approved

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Production Engineering, Human Work Science and Ergonomics

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
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