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Strategic IT Based Business Transformation: how to find complexity and create complexity map
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
2011 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Information Technology has become a "polished tool" which has not only transformed the operational efficiency of businesses, but also has transformed the way value added services are delivered. Important point to note is that the projects carried out by companies in information technology are increasingly becoming complex. The success of these projects lies in understanding the sources and levels of complexity and their proper management. Though management of complexity is not part of this thesis, yet it could be explored in further research.

This thesis aims to add to the growing literature on project complexity for IT based projects. The thesis starts with a literature review on IT based projects and the growing complex business ecosystem of IT enablers. Then a review of available literature on project complexity, its sources and measurement are discussed. Based on literautre review and questionaaire survey of individuals experienced in IT based project management, a model of complexity is proposed. This model proposes to measure complexity affecting various project parameters and explores the dimensions of complexity to be taken into account. Finally, a tool in the form of complexity map is proposed for projects which is based on the qualitative and semi-quantitative model of measurement. This tool is explained with the help of three case studies. Thesis ends with conclusion and a small discussion on future research and limitation of the thesis.

Place, publisher, year, edition, pages
Examensarbete INDEK, 2011:95
Keyword [en]
Information Technology, Complexity, Framework of Complexity, Complexity Map, Sources of Complexity
National Category
Other Engineering and Technologies not elsewhere specified
URN: urn:nbn:se:kth:diva-38276OAI: diva2:436488
Subject / course
Industrial Economics and Management
Educational program
Master of Science - Industrial Engineering and Management
Available from: 2011-12-20 Created: 2011-08-23 Last updated: 2011-12-20Bibliographically approved

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