Towards human-like spoken dialogue systems
2008 (English)In: Speech Communication, ISSN 0167-6393, Vol. 50, no 8-9, 630-645 p.Article in journal (Refereed) Published
This paper presents an overview of methods that can be used to collect and analyse data on user responses to spoken dialogue system components intended to increase human-likeness, and to evaluate how well the components succeed in reaching that goal. Wizard-of-Oz variations, human-human data manipulation, and micro-domains are discussed ill this context, as is the use of third-party reviewers to get a measure of the degree of human-likeness. We also present the two-way mimicry target, a model for measuring how well a human-computer dialogue mimics or replicates some aspect of human-human dialogue, including human flaws and inconsistencies. Although we have added a measure of innovation, none of the techniques is new in its entirely. Taken together and described from a human-likeness perspective, however, they form a set of tools that may widen the path towards human-like spoken dialogue systems.
Place, publisher, year, edition, pages
2008. Vol. 50, no 8-9, 630-645 p.
human-like interaction, conversational interfaces, human gold standard
Language Technology (Computational Linguistics)
IdentifiersURN: urn:nbn:se:kth:diva-38078DOI: 10.1016/j.specom.2008.04.002ISI: 000258814000002ScopusID: 2-s2.0-47349114149OAI: oai:DiVA.org:kth-38078DiVA: diva2:436550
INTERSPEECH 2006 Conference Location: Pittsburgh, PA Date: SEP 17, 20062011-08-242011-08-222011-08-24Bibliographically approved