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Innovation management in service firms: a research agenda
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Gender, Organisation and Management.
KTH, School of Industrial Engineering and Management (ITM), Applied Mechanical Engineering (KTH Södertälje).ORCID iD: 0000-0001-7108-4094
2011 (English)In: Service Business, ISSN 1862-8516, Vol. 5, no 2, 177-193 p.Article, review/survey (Refereed) Published
Abstract [en]

This article suggests an agenda for further research on innovation management in service firms. It investigates differences and similarities between issues identified by previous academic research and issues brought up by practitioners within the area of innovation management in service firms. The results show that there are some major differences; for instance, researchers stress a need for formalized processes for development work, while practitioners focus on facilitating innovation in everyday operations. The main conclusion is that in order to bridge the gap between research and practice we would encourage further research on innovation in service firms to (1) conduct micro studies of innovation work, (2) view innovation in the context of everyday operations and (3) focus on co-workers' innovative potential.

Place, publisher, year, edition, pages
2011. Vol. 5, no 2, 177-193 p.
Keyword [en]
Innovation management, Research agenda, Service firms, Practice
National Category
Business Administration
Identifiers
URN: urn:nbn:se:kth:diva-39074DOI: 10.1007/s11628-011-0109-7ISI: 000291402800005Scopus ID: 2-s2.0-79958243339OAI: oai:DiVA.org:kth-39074DiVA: diva2:439446
Note
QC 20110907Available from: 2011-09-07 Created: 2011-09-07 Last updated: 2012-04-27Bibliographically approved

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Palm, Kristina

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