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Integrating miscommunication analysis in natural language interface design for a service robot
KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
KTH, School of Computer Science and Communication (CSC), Numerical Analysis and Computer Science, NADA.
2006 (English)In: 2006 IEEE/RSJ International Conference on Intelligent Robots and Systems, Vols 1-12, NEW YORK: IEEE , 2006, 4678-4683 p.Conference paper, Published paper (Refereed)
Abstract [en]

Natural language user interfaces for robots with cognitive capabilities should be designed to reduce the occurrence of miscommunication in order to be perceived as providing a smooth and intuitive interaction to its users. This paper describes how miscommunication analysis is integrated in the design process. Observations from 12 user sessions revealed that users misunderstand the robot's functionality; and that feedback sometimes is ill-timed with respect to the situation. We provide a set of design implications to prevent errors from occurring, to influence or adapt to users' behavior.

Place, publisher, year, edition, pages
NEW YORK: IEEE , 2006. 4678-4683 p.
Series
2006 IEEE/RSJ International Conference on Intelligent Robots and Systems, Vols 1-12
National Category
Robotics
Identifiers
URN: urn:nbn:se:kth:diva-42062DOI: 10.1109/IROS.2006.282256ISI: 000245452404129Scopus ID: 2-s2.0-34250613175ISBN: 978-1-4244-0258-8 (print)OAI: oai:DiVA.org:kth-42062DiVA: diva2:445906
Conference
IEEE/RSJ International Conference on Intelligent Robots and Systems. Beijing, PEOPLES R CHINA. OCT 09-13, 2006
Note
QC 20111005Available from: 2011-10-05 Created: 2011-10-05 Last updated: 2011-10-05Bibliographically approved

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Green, AndersEklundh, Kerstin Severinson
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf