Business process support as a basis for computerized knowledge management
2005 (English)In: PROFESSIONAL KNOWLEDGE MANAGEMENT / [ed] Althoff, KD; Dengel, A; Bergmann, R; Nick, M; RothBerghofer, T, BERLIN: SPRINGER-VERLAG BERLIN , 2005, Vol. 3782, 542-553 p.Conference paper (Refereed)
One of the major factors behind the less successful implementations of computerized knowledge management systems (KMS) is lack of motivation to use such a system on behalf of the end-users. To create such a motivation, i.e., achieve usability, a computerized KMS should be integrated with a business process support (BPS) system and provide three main functionalities: (1) provide a process context, (2) gather automatically experience-based knowledge, and (3) provide an active generalized knowledge base. Such an integrated KMS/BPS can be built using a state-oriented view on business processes. The paper describes a version of a system built according to this view. The system fully implements the first two functionalities, the third one being under development. The system is currently installed at a pilot site. Research work in progress includes creating a formal language for representing an active generalized knowledge base, and investigating the impact of the introduction of an integrated KMS/BPS on the pilot organization.
Place, publisher, year, edition, pages
BERLIN: SPRINGER-VERLAG BERLIN , 2005. Vol. 3782, 542-553 p.
, LECTURE NOTES IN ARTIFICIAL INTELLIGENCE, ISSN 0302-9743 ; 3782
IdentifiersURN: urn:nbn:se:kth:diva-42692ISI: 000235835600061ScopusID: 2-s2.0-33745425613ISBN: 3-540-30465-7OAI: oai:DiVA.org:kth-42692DiVA: diva2:447448
3rd Biennial Conference on Professional Knowledge Management. Kaiserslautern, GERMANY. APR 10-13, 2005
QC 201110112011-10-122011-10-112011-10-12Bibliographically approved