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A framework for improving soft factors in software development
KTH, School of Information and Communication Technology (ICT), Microelectronics and Information Technology, IMIT.
2005 (English)In: SOFTWARE PROCESS IMPROVEMENT, PROCEEDINGS / [ed] Richardson, I; Abrahamsson, P; Messnarz, R, BERLIN: SPRINGER-VERLAG BERLIN , 2005, Vol. 3792, 202-213 p.Conference paper (Refereed)
Abstract [en]

The purpose of this research is to investigate the meaningfulness to develop process improvement support at an individual level for soft factors in software development. Soft factors are non-technical activities that are hard to measure which is problematic when developing support for these activities, as improvements are achieved by collecting and analyzing process data. The Business Process Analyst, BPA, works mainly with soft factors in software development projects. The BPA leads and coordinates analysis and modelling of businesses. The BPA was chosen to receive support for improving soft factors. The support was provided in form of a framework for collecting and analyzing qualitative data. The framework is based on interviews and assessments with BPAs from industry. The results indicate that soft factors at an individual level can be supported in software development. This is positive since more roles than the BPA work with soft factors and thus may receive support.

Place, publisher, year, edition, pages
BERLIN: SPRINGER-VERLAG BERLIN , 2005. Vol. 3792, 202-213 p.
National Category
Computer Science
URN: urn:nbn:se:kth:diva-42689DOI: 10.1007/11586012_19ISI: 000233806000019ScopusID: 2-s2.0-33646833405ISBN: 3-540-30286-7OAI: diva2:447449
12th European Conference on Software Process Improvement. Budapest, HUNGARY. NOV 09-11, 2005
QC 20111011Available from: 2011-10-12 Created: 2011-10-11 Last updated: 2011-10-12Bibliographically approved

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Svensson, Harald
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Microelectronics and Information Technology, IMIT
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