An outline of CM(3): Emergency problem management
2005 (English)In: EUROMICRO-SEAA 2005: 31ST EUROMICRO CONFERENCE ON SOFTWARE ENGINEERING AND ADVANCED APPLICATIONS, PROCEEDINGS, 2005, 292-300 p.Conference paper (Refereed)
Despite its importance, the process for emergency corrective maintenance has received very little attention. Today, we do not have any standard process models for handling emergency situations. The only models that have been defined can be found within the industry. In this paper, we outline an emergency corrective maintenance process model and evaluate its applicability to manage the new technology systems, the Web service systems. Our model has been elicited at Scandinavian Airline Systems (SAS). It provides a basis for developing a more detailed model of emergency corrective maintenance process - CM(3): Emergency Problem Management.
Place, publisher, year, edition, pages
2005. 292-300 p.
roles, severity, problem, process, alert and operational levels, web services
Computer and Information Science
IdentifiersURN: urn:nbn:se:kth:diva-42784DOI: 10.1109/EUROMICRO.2005.13ISI: 000232368700034ScopusID: 2-s2.0-33747435191ISBN: 0-7695-2431-1OAI: oai:DiVA.org:kth-42784DiVA: diva2:447738
31st EUROMICRO Conference on Software Engineering and Advanced Applications Location: Oporto, PORTUGAL Date: AUG 30-SEP 03, 2005
QC 201110132011-10-132011-10-122011-10-13Bibliographically approved