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An outline of CM(3): Emergency problem management
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.ORCID iD: 0000-0002-1780-0683
2005 (English)In: EUROMICRO-SEAA 2005: 31ST EUROMICRO CONFERENCE ON SOFTWARE ENGINEERING AND ADVANCED APPLICATIONS, PROCEEDINGS, 2005, 292-300 p.Conference paper, Published paper (Refereed)
Abstract [en]

Despite its importance, the process for emergency corrective maintenance has received very little attention. Today, we do not have any standard process models for handling emergency situations. The only models that have been defined can be found within the industry. In this paper, we outline an emergency corrective maintenance process model and evaluate its applicability to manage the new technology systems, the Web service systems. Our model has been elicited at Scandinavian Airline Systems (SAS). It provides a basis for developing a more detailed model of emergency corrective maintenance process - CM(3): Emergency Problem Management.

Place, publisher, year, edition, pages
2005. 292-300 p.
Keyword [en]
roles, severity, problem, process, alert and operational levels, web services
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:kth:diva-42784DOI: 10.1109/EUROMICRO.2005.13ISI: 000232368700034Scopus ID: 2-s2.0-33747435191ISBN: 0-7695-2431-1 (print)OAI: oai:DiVA.org:kth-42784DiVA: diva2:447738
Conference
31st EUROMICRO Conference on Software Engineering and Advanced Applications Location: Oporto, PORTUGAL Date: AUG 30-SEP 03, 2005
Note
QC 20111013Available from: 2011-10-13 Created: 2011-10-12 Last updated: 2011-10-13Bibliographically approved

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Kajko-Mattsson, Mira

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
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