A model of predelivery problem management
2008 (English)In: IMECS 2008: INTERNATIONAL MULTICONFERENCE OF ENGINEERS AND COMPUTER SCIENTISTS, HONG KONG: INT ASSOC ENGINEERS-IAENG , 2008, 976-981 p.Conference paper (Refereed)
Often, one connotes problem management with a postdelivery process for resolving problems within corrective maintenance. Very seldom, however, one relates it to the testing process within development, evolution and maintenance. In this paper, we propose a model of predelivery problem management. Using the model, we study the industrial status within eight companies situated in Greece. Our results show that all the organizations studied conduct a predelivery problem management process within system testing. However, only three out of eight companies perform it within central integration testing.
Place, publisher, year, edition, pages
HONG KONG: INT ASSOC ENGINEERS-IAENG , 2008. 976-981 p.
, Lecture Notes in Engineering and Computer Science, ISSN 2078-0958
testing, change control, release, defect
Computer and Information Science
IdentifiersURN: urn:nbn:se:kth:diva-38669ISI: 000256665700181ISBN: 978-988-98671-8-8OAI: oai:DiVA.org:kth-38669DiVA: diva2:448052
International Multiconference of Engineers and Computer Scientists, Hong Kong, PEOPLES R CHINA, MAR 19-21, 2008
QC 201110142011-10-142011-08-312011-10-14Bibliographically approved