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A model of predelivery problem management
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.ORCID iD: 0000-0002-1780-0683
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
2008 (English)In: IMECS 2008: INTERNATIONAL MULTICONFERENCE OF ENGINEERS AND COMPUTER SCIENTISTS, HONG KONG: INT ASSOC ENGINEERS-IAENG , 2008, 976-981 p.Conference paper, Published paper (Refereed)
Abstract [en]

Often, one connotes problem management with a postdelivery process for resolving problems within corrective maintenance. Very seldom, however, one relates it to the testing process within development, evolution and maintenance. In this paper, we propose a model of predelivery problem management. Using the model, we study the industrial status within eight companies situated in Greece. Our results show that all the organizations studied conduct a predelivery problem management process within system testing. However, only three out of eight companies perform it within central integration testing.

Place, publisher, year, edition, pages
HONG KONG: INT ASSOC ENGINEERS-IAENG , 2008. 976-981 p.
Series
Lecture Notes in Engineering and Computer Science, ISSN 2078-0958
Keyword [en]
testing, change control, release, defect
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:kth:diva-38669ISI: 000256665700181ISBN: 978-988-98671-8-8 (print)OAI: oai:DiVA.org:kth-38669DiVA: diva2:448052
Conference
International Multiconference of Engineers and Computer Scientists, Hong Kong, PEOPLES R CHINA, MAR 19-21, 2008
Note
QC 20111014Available from: 2011-10-14 Created: 2011-08-31 Last updated: 2011-10-14Bibliographically approved

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Kajko-Mattsson, Mira Miroslawa

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
  • html
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  • asciidoc
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