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Outline of an SLA management model
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.ORCID iD: 0000-0002-1780-0683
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
2008 (English)In: CSMR 2008: 12TH EUROPEAN CONFERENCE ON SOFTWARE MAINTENANCE AND REENGINEERING: DEVELOPING EVOLVABLE SYSTEMS / [ed] Kontogiannis, K; Tjortjis, C; Winter, A, LOS ALAMITOS: IEEE COMPUTER SOC , 2008, 308-310 p.Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we outline a Service Level Agreement (SLA) management model. The model has been elicited within four industrial companies. Hence, it reflects current state of industrial practice.

Place, publisher, year, edition, pages
LOS ALAMITOS: IEEE COMPUTER SOC , 2008. 308-310 p.
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:kth:diva-38648DOI: 10.1109/CSMR.2008.4493334ISI: 000255507300038Scopus ID: 2-s2.0-50349092646ISBN: 978-1-4244-2157-2 (print)OAI: oai:DiVA.org:kth-38648DiVA: diva2:450235
Conference
12th European Conference on Software Maintenance and Reengineering, Athens, GREECE, APR 01-04, 2008
Note
QC 20111020Available from: 2011-10-20 Created: 2011-08-31 Last updated: 2011-10-20Bibliographically approved

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Kajko-Mattsson, Mira Miroslawa

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