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Transferring Problem Solving Strategies from the Expert to the End Users: Supporting understanding
Uppsala University, Sweden.ORCID iD: 0000-0002-9255-9236
2005 (English)In: The Seventh International Conference on Enterprise Information Systems: ICEIS-2005, SciTePress, 2005, 3-10 p.Conference paper (Refereed)
Abstract [en]

If knowledge sharing between people in an organisation is to be encouraged, new types of systems areneeded to transfer domain knowledge and problem-solving strategies from an expert to the end users and,thereby, make the knowledge available and applicable in a specific domain. If it is to be possible to applythe knowledge in the organisation, the systems will need a means of illustrating the reasoning strategiesinvolved in interpreting the knowledge to arrive at the conclusions drawn. One solution is to incorporatedifferent diagrams in knowledge management systems to assist the user to comprehend the reasoningstrategies and to better understand the knowledge required and gained. This paper describes the manners bywhich knowledge management systems can facilitate transfer of problem-solving strategies from a domainexpert to different kinds of end users. With this objective in mind, we suggest using visualization, graphicaldiagrams and simulation in conjunction to support the transfer of problem-solving strategies from a domainexpert to the end users. Visualization can support end users, enabling them to follow the reasoning strategyof the system more easily. The visualization discussed here includes static and dynamic presentation of therules and facts in the knowledge base that are used during execution of the system. The static presentationillustrates how different rules are related statically in a sequence diagram in the Unified Modeling Language(UML). The dynamic presentation, in contrast, visualizes rules used and facts relevant to a specificconsultation, i.e., this presentation depends on the input inserted by the users and is illustrated in acollaboration diagram in the UML. Utilising these diagrams can support the sharing and reuse of theknowledge and strategies used for handling routine tasks and problems more efficiently and profitablywhilst minimizing potential for loss of knowledge. This is important when experts are not available on thespot. These diagrams can also be used for the organisation and the disseminating of knowledge by locatingexperts in an organisation, which is important when these are to be relocated in large organisations orgeographically distributed.

Place, publisher, year, edition, pages
SciTePress, 2005. 3-10 p.
Keyword [en]
Knowledge Management Systems, Knowledge Sharing, Knowledge Dissemination, E-Learning, Reasoning Strategies, Visualization, Graphical Diagrams and Modeling Formalisms
National Category
Communication Studies
URN: urn:nbn:se:kth:diva-44450DOI: 10.5220/0002526100030010ScopusID: 2-s2.0-57849140170ISBN: 972-8865-19-8OAI: diva2:450467
7th International Conference on Enterprise Information Systems

QC 20160221

Available from: 2011-10-20 Created: 2011-10-20 Last updated: 2016-02-21Bibliographically approved

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Communication Studies

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