Key Principles for User Centred Systems Design
2003 (English)In: Behaviour and Information Technology, ISSN 0144-929X, Vol. 22, no 6, 397-409 p.Article in journal (Refereed) Published
The concept of user-centred systems design (UCSD) has no agreed upon definition. Consequently, there is a great variety in the ways it is applied, which may lead to poor quality and poor usability in the resulting systems, as well as misconceptions about the effectiveness of UCSD. The purpose of this paper is to propose a definition of UCSD. We have identified 12 key principles for the adoption of a user-centred development process, principles that are based on existing theory, as well as research in and experiences from a large number of software development projects. The initial set of principles were applied and evaluated in a case study and modified accordingly. These principles can be used to communicate the nature of UCSD, evaluate a development process or develop systems development processes that support a user-centred approach. We also suggest activity lists and some tools for applying UCSD.
Place, publisher, year, edition, pages
2003. Vol. 22, no 6, 397-409 p.
Computer and Information Science
IdentifiersURN: urn:nbn:se:kth:diva-49914DOI: 10.1080/01449290310001624329ISI: 000186752000004OAI: oai:DiVA.org:kth-49914DiVA: diva2:460621
QC 201112012011-11-302011-11-302011-12-01Bibliographically approved