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Assessing the quality of service of Powel's netbas at a nordic utility
KTH, School of Electrical Engineering (EES), Industrial Information and Control Systems.
KTH, School of Electrical Engineering (EES), Industrial Information and Control Systems.ORCID iD: 0000-0003-2017-7914
KTH, School of Electrical Engineering (EES), Industrial Information and Control Systems.ORCID iD: 0000-0003-3014-5609
2009 (English)In: IET Conference Publications, Prague, 2009, no 550 CPConference paper, Published paper (Refereed)
Abstract [en]

The power industry's overall need to become more efficient affects all parts of their business. With respect to asset management and workforce management business processes this is becoming increasingly apparent. One of the critical success factors of high process quality are high quality Information and Communication Technology (ICT) solutions. This paper proposes a method to assess the quality of ICT solutions for asset and workforce management applications within the power industry. The method has validated the method through an empirical case study at a Nordic utility.

Place, publisher, year, edition, pages
Prague, 2009. no 550 CP
Series
IET Conference Publications, Issue 550 CP, 2009
Keyword [en]
Business Process, Critical success factor, Empirical case studies, High quality information, Power industry, Process quality, Workforce management, Electric power distribution, Electric utilities, Information technology, Quality of service, Asset management
National Category
Electrical Engineering, Electronic Engineering, Information Engineering
Identifiers
URN: urn:nbn:se:kth:diva-49947DOI: 10.1049/cp.2009.0683Scopus ID: 2-s2.0-70450210477ISBN: 978-184919126-5 (print)OAI: oai:DiVA.org:kth-49947DiVA: diva2:460676
Conference
20th International Conference and Exhibition on Electricity Distribution, CIRED 2009; Prague; 8 June 2009 through 11 June 2009
Note
QC 20111201Available from: 2011-11-30 Created: 2011-11-30 Last updated: 2011-12-01Bibliographically approved

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Franke, UlrikNordström, Lars

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf