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Usability professionals - current practices and future development
Uppsala Universitet.ORCID iD: 0000-0002-2411-6417
Uppsala Universitet.
Uppsala Universitet.
2006 (English)In: Interacting with computers, ISSN 0953-5438, Vol. 18, no 4, 568-600 p.Article in journal (Refereed) Published
Abstract [en]

The usability concept has now received such a wide recognition in information technology (IT) development that working with usability can be regarded as a profession in its own right. In recent research projects, we have surveyed and studied usability work on an individual level in a number of Swedish development organisations, including success factors and obstacles. What we have seen relates to the individual usability professional and her background and experiences, the organisation in which she operates, the development process, communication and communication means, and finally the attitudes and basic values held by the people involved. In this paper, we compile and reflect on selected findings from different studies on usability work in practical systems(1) development in a number of Swedish organisations. We discuss our findings from a practical point of view and relate them to the research of others within the international HCI community. Finally, we discuss some issues we consider important for the future development of the practice of usability that we believe is of interest to the international community of usability professionals.

Place, publisher, year, edition, pages
AMSTERDAM, NETHERLANDS: ELSEVIER SCIENCE BV , 2006. Vol. 18, no 4, 568-600 p.
Keyword [en]
usability, design, user-centred design, organisation, software development, practice, role, profession
National Category
Computer Science
URN: urn:nbn:se:kth:diva-50046DOI: 10.1016/j.intcom.2005.10.005ISI: 000238876500004OAI: diva2:460915
QC 20111205Available from: 2011-12-01 Created: 2011-12-01 Last updated: 2011-12-05Bibliographically approved

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Gulliksen, JanBoivie, Inger
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