Hello World! - Experiencing Usability Methods without Usability Expertise
2009 (English)In: HUMAN-COMPUTER INTERACTION - INTERACT 2009, PT II, PROCEEDINGS, Springer Berlin/Heidelberg, 2009, 550-565 p.Conference paper (Refereed)
How do you do usability work when no usability expertise is available? What happens in an organization when system developers, with no previous HCI knowledge, after a 3-day course, start applying usability methods, and particularly field studies? In order to answer these questions qualitative data were gathered through participatory observations, a feed back survey, field study documentation and interviews from 47 system developers from a public authority. Our results suggest that field studies enhance the developer's understanding of the user perspective, and provide a more holistic overview of the use situation, but that some developers were unable to interpret their observations and see solutions to the users' problems. The field study method was very much appreciated and has now become standard operating procedure within the organization. However, although field studies may be useful, it does not replace the need for usability pro fes sion als, as their knowledge is essential for more complex observations, analysis and for keeping the focus on usability.
Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2009. 550-565 p.
, Lecture Notes in Computer Science, ISSN 0302-9743
Field studies - ethnography - usability - user centered systems design - case study - public authority - sense making
Human Computer Interaction
IdentifiersURN: urn:nbn:se:kth:diva-50727DOI: 10.1007/978-3-642-03658-3_60ISI: 000270204900060ISBN: 978-3-642-03657-6OAI: oai:DiVA.org:kth-50727DiVA: diva2:462570
12th IFIP International Conference on Human-Computer Interaction. Uppsala, SWEDEN. AUG 24-28, 2009
QC 201112082011-12-072011-12-072013-01-18Bibliographically approved