Knowledge Management through a Collaborative Web-tool
2011 (English)In: IAMOT 2011 - International Association for Management of Technology: Technology and the Global Challanges: Security, Energy, Water, and the Environment / [ed] Dr. Yasser Hosni, Miami Beach, Florida, 2011Conference paper (Refereed)
Knowledge transfer is described as problematic, both in literature and in practice. Ideas, information and knowledge are shared through a multitude of formal and informal channels within the organization. Industrial companies have over time applied different methods for capturing and sharing knowledge within the organization.
For instance it is very common to use different kinds of IT systems. When doing this, traditional computerized systems often functions as databases or suggestion boxes. As social networking has entered society a new way of sharing ideas and knowledge has emerged. Due to the newness of the social networks the applicability in organizations is still unclear.
The purpose of this paper is to explore the expectations and goals of implementing a knowledge management web-tool in a company. The research is based on a case study at a mid-sized IT-company. During a time span of six months semi- structured interviews have been conducted with 11 employees. Additionally, participant observations in daily activities have been performed, such as observing internal meetings. Total time spent with the company is more than 25 hours. The study was initiated at the strategic level, in the Quality & Practice Development department, which works in close collaboration with the CEO.
The findings in the case study so far indicate that their need is two folded; one being communication and the other knowledge diffusion. Therefore one expected result of implementing an IT-system is that reuse of best-practices, ideas, experiences, insights and solutions is enhanced. “The system is really an opportunity for us to both communicate with our customers [...] and document our progress in projects, as well as exchanging experience through a type of in-house wiki.” - CEO
The paper will end in conclusions concerning how the system increases knowledge management, which in turn enables management of technology.
Place, publisher, year, edition, pages
Miami Beach, Florida, 2011.
Knowledge management, Web-tool, Social media, Technology-based business development, Technology management, Tacit knowledge
Human Aspects of ICT Business Administration
IdentifiersURN: urn:nbn:se:kth:diva-51334ISBN: 0-9815817-4-9OAI: oai:DiVA.org:kth-51334DiVA: diva2:463910
20th International Conference for the International Association of Management of Technology. Miami Beach, Florida, USA. April 10 - April 11 2011
ProjectsKUTA - Konkurrenskraftigt tjänstearbeteKUTA - Competitive Service Work
QC 20111212. ID: 15693774752011-12-122011-12-122011-12-12Bibliographically approved