Standardization and Innovation: The Janus-face of Service Innovation
2011 (English)In: NFF 2011 - Nordic Academy of Management: A practice about practice, Stockholm University, 2011Conference paper (Other academic)
This study is focused on the back-office function of service innovation, in which much service innovation work is executed. The paper shows that standardization is an important and interrelated part in service innovation.
Standardization is utilized by management at several levels of the development process as a way of organizing the courses of action. The approach utilized for the collection of empirical data is qualitative interviews as a basis for a comparative case study.
Place, publisher, year, edition, pages
Stockholm University, 2011.
Innovation management, Standardization, Service organizations
IdentifiersURN: urn:nbn:se:kth:diva-51345OAI: oai:DiVA.org:kth-51345DiVA: diva2:463921
21st Nordic Academy of Management, NFF 2011. Stockholm, SWE. August 22 - August 24 2011.
ProjectsKUTA - Konkurrenskraftigt tjänstearbeteKUTA - Competitive service sork
QC 201112122011-12-122011-12-122011-12-12Bibliographically approved