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Acquiring prescriptive business pragmatics: The Case of Customer Complaint Handling
KTH, School of Computer Science and Communication (CSC), Speech, Music and Hearing, TMH, Language and Communication.
2005 (English)In: Business Discourse: Texts and Context / [ed] Trosborg, A.; Joergensen, P. E., Bern: Peter Lang , 2005, 185-224 p.Chapter in book (Refereed)
Place, publisher, year, edition, pages
Bern: Peter Lang , 2005. 185-224 p.
National Category
Computer Science Language Technology (Computational Linguistics)
URN: urn:nbn:se:kth:diva-51902ISBN: 3-03911-183-3OAI: diva2:465196
tmh_import_11_12_14. QC 20111222Available from: 2011-12-14 Created: 2011-12-14 Last updated: 2011-12-22Bibliographically approved

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Shaw, Philip
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