Towards human-like behaviour in spoken dialog systems
2006 (English)In: Proceedings of Swedish Language Technology Conference (SLTC 2006), Gothenburg, Sweden, 2006Conference paper (Other academic)
We and others have found it fruitful to assume that users, when interacting with spoken dialogue systems, perceive the systems and their actions metaphorically. Common metaphors include the human metaphor and the interface metaphor (cf. Edlund, Heldner, & Gustafson, 2006). In the interface metaphor, the spoken dialogue system is perceived as a machine interface – often but not always a computer interface. Speech is used to accomplish what would have otherwise been accomplished by some other means of input, such as a keyboard or a mouse. In the human metaphor, on the other hand, the computer is perceived as a creature (or even a person) with humanlike conversational abilities, and speech is not a substitute or one of many alternatives, but rather the primary means of communicating with this creature. We are aware that more “natural ” or human-like behaviour does not automatically make a spoken dialogue system “better ” (i.e. more efficient or more well-liked by its users). Indeed, we are quite convinced that the advantage (or disadvantage) of humanlike behaviour will be highly dependent on the application. However, a dialogue system that is coherent with a human metaphor may profit from a number of characteristics.
Place, publisher, year, edition, pages
Gothenburg, Sweden, 2006.
Computer Science Language Technology (Computational Linguistics)
IdentifiersURN: urn:nbn:se:kth:diva-51935OAI: oai:DiVA.org:kth-51935DiVA: diva2:465229
Swedish Language Technology Conference (SLTC 2006), 27-28 oktober 2006, Göteborg
tmh_import_11_12_14. QC 201112302011-12-142011-12-142011-12-30Bibliographically approved