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User oriented Approach to Building a Video Community in a Distributed Workplace
KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
2002 (English)In: Proceedings of the Participatory Design Conference, PDC2002, 2002, 323-327 p.Conference paper, Published paper (Refereed)
Abstract [en]

 In this paper we present experiences from a two-month prestudy on the possible creation of a communication environment (Media Space) between the three different locales of a distributed Call Centre. A spectrum of user-oriented methods was used in the study, and the staff at the Call Centre took part through interviews, discussions, and a workshop. The approach yielded useful information, and the feedback from the user group was very positive. Some pitfalls and risks were identified, such as technology focus, and to come up with solutions rather than to reflect on needs. A useful foundation was laid for the continuation of the project, which includes continued co-operative design work and the establishment of a communication environments in the workplaces.

Place, publisher, year, edition, pages
2002. 323-327 p.
Keyword [en]
Video-mediated communication, distributed workplace, community, media space, design process, participatory design, video routing, fibre-link network
National Category
Human Aspects of ICT
Identifiers
URN: urn:nbn:se:kth:diva-52305OAI: oai:DiVA.org:kth-52305DiVA: diva2:465864
Conference
Proceedings of the Participatory Design Conference
Note
NR 20140804Available from: 2011-12-15 Created: 2011-12-15 Last updated: 2011-12-28Bibliographically approved

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CiteExportLink to record
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