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Making a difference: a survey of the usability profession in Sweden
Uppsala Universitet. (IT/HCI)ORCID iD: 0000-0002-2411-6417
Uppsala Universitet. (IT)
Uppsala Universitet. (IT)
Uppsala Universitet. (NITA)
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2004 (Swedish)In: Proceedings of the third Nordic conference on Human-computer interaction / [ed] A Hyrskykari, New York: ACM Press, 2004, 207-215 p.Conference paper (Refereed)
Abstract [en]

Poor usability in interactive systems/products is still a major problem for users and buyers, despite efforts made by an increasing number of usability professionals. How come this is so and what are the main obstacles to usability work?

In this paper we report the results of a survey of usability professionals in Sweden, conducted in 2003. The survey identified, e.g. their background and experiences, the type of employment, organization, and products/systems, the software development process being used and some key success factors for usability work. The results indicate, among other things, that management support and project management support are essential for the usability worker. Moreover, they face problems such as, usability and user involvement having low priority in the projects.

Place, publisher, year, edition, pages
New York: ACM Press, 2004. 207-215 p.
Keyword [en]
Usability, software development, usability professionals, UCD methods, development processes
National Category
Human Computer Interaction
URN: urn:nbn:se:kth:diva-50977DOI: 10.1145/1028014.1028046ISBN: 1-58113-857-1OAI: diva2:467275
3rd Nordic Conference on Human-Computer Interaction, NordiCHI 2004; Tampere; 23 October 2004 through 27 October 2004
QC 20120124Available from: 2011-12-19 Created: 2011-12-08 Last updated: 2012-01-24Bibliographically approved

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Gulliksen, Jan
Human Computer Interaction

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