Change search
ReferencesLink to record
Permanent link

Direct link
Usability and Users’ Health Issues in Systems Development: Attitudes and Perspectives
Uppsala Universitet.
Guide Redina AB.
Uppsala Universitet.ORCID iD: 0000-0002-2411-6417
2008 (English)In: Maturing Usability: quality in software, interaction and value / [ed] E Law, E Hvannberg, G Cockton, London: Springer London, 2008, 243-266 p.Chapter in book (Refereed)
Abstract [en]

Poor usability and hence a stressful work situation is still a severe problem in computer-supported work, despite efforts to increase the focus on these issues. Consequently, Sweden has a high level of sick rates, particularly in the civil service sector, and some problems relating to inadequate IT systems with poor usability. In this chapter, we aim at understanding attitudes about and practices for integrating usability and users’ health issues in systems development. Quality in value—i.e. users’ well-being, productivity, and user satisfaction—is shaped by attitudes and perspectives underpinning discourse in systems development. These attitudes and perspectives are embedded in the methods, models, and representations used in systems development, as well as in discourse and action. In our qualitative study, data was collected through semistructured interviews with 127 informants, and in a case study of an ongoing project in one organization. During analysis of data, we identified problems with attitudes and perspectives about users and their work, such as the strong focus on automation, efficiency, and surveillance of work, which shaped the development of new technology and ultimately shapes the work situation of the user. Furthermore, we identified that the work of civil servants was frequently discussed in terms of simple steps and procedures that can be predefined and automated in accordance with clearly defined rules and regulations. Finally, we suggest user-centered design and field studies to address the problems and to improve the understanding of the users’ needs and work practices in development projects.

Place, publisher, year, edition, pages
London: Springer London, 2008. 243-266 p.
, Human-Computer Interaction Series, ISSN 1571-5035
National Category
Human Computer Interaction
URN: urn:nbn:se:kth:diva-52806DOI: 10.1007/978-1-84628-941-5_11ISBN: 978-1-84628-941-5OAI: diva2:467738
QC 20120105Available from: 2011-12-19 Created: 2011-12-19 Last updated: 2012-01-05Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full text

Search in DiVA

By author/editor
Cajander, ÅsaBoivie, IngerGulliksen, Jan
Human Computer Interaction

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Altmetric score

Total: 27 hits
ReferencesLink to record
Permanent link

Direct link