Human factors in electronic mail system design
1989 (English)In: Behaviour & Information Technology, ISSN 0144-929X, Vol. 8, no 6, 461-474 p.Article in journal (Refereed) Published
The current paper analyses how human factors aspects and system design aspects may co-operate in the design of a particular application, i.e. electronic mail systems. A review of research on the experience of electronic mail systems is presented, as well as a pilot study covering the experience of mail systems in different user groups. The users were found to differ mainly in terms of the tasks they performed and wanted to perform. It is therefore suggested that a task analysis is essential in system design. Current practice on task analysis is presented, which shows that a more detailed task analysis is needed to be useful. In order to achieve flexibility, the subtasks found should be designed in a modular way. Here the system designer will need different supports. To facilitate co-operation between end-users and system designers some kind of communication support is also suggested.
Place, publisher, year, edition, pages
London: Taylor & Francis, 1989. Vol. 8, no 6, 461-474 p.
Human Computer Interaction
IdentifiersURN: urn:nbn:se:kth:diva-53197DOI: 10.1080/01449298908914574ISI: A1989CD20500004OAI: oai:DiVA.org:kth-53197DiVA: diva2:469207
QC 201208222011-12-222011-12-222012-08-22Bibliographically approved