Exploring the use of design pattern maps for aligning new technical support to new clinical team meeting routines
2013 (English)In: Behavior and Information Technology, ISSN 0144-929X, E-ISSN 1362-3001, Vol. 32, no 1, 68-79 p.Article in journal (Refereed) Published
We propose the collaborative activity of mapping design patterns against stakeholder values as a viable method for grounding conceptual design of information and communication technology (ICT) services for heterogeneous sets of stakeholders. Preliminary experiences from designing a case book service for video-mediated gastro-medical team meetings are presented. A diverse set of stakeholders and the challenge to apply novel technologies in a demanding environment have placed more responsibility on the Human Computer Interaction (HCI) team to conceptualise new work practices and their expected effects than what traditional participatory design projects typically entail. By combining the methodologies of genre analysis and pattern languages, design pattern maps have been used to conceptualise solutions that span both work and interface aspects of the solution and that match declared values of the stakeholders concerned. A series of mapping sessions with different stakeholders helped the inter-disciplinary project team to better define, what stakeholder values called for what new work patterns and what kind of supporting interaction design patterns these new work patterns in turn called for.
Place, publisher, year, edition, pages
Taylor & Francis, 2013. Vol. 32, no 1, 68-79 p.
CSCW, health information technology, interaction design, user involvement, visualisation, patterns
Human Computer Interaction
IdentifiersURN: urn:nbn:se:kth:diva-53210DOI: 10.1080/0144929X.2011.553749ISI: 000316378100007ScopusID: 2-s2.0-84873401230OAI: oai:DiVA.org:kth-53210DiVA: diva2:469259
QC 201201042011-12-222011-12-222013-04-12Bibliographically approved