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Design management of interaction design: The fourth Art of Management and Organization Conference
Linköpings Universitet. (Human Centered Systems)
KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI.
2008 (English)Conference paper (Refereed)
Abstract [en]

Traditional product and service industries have developed design management systems over a long period of time (Felber, 1984; Sebastian, 2005). Typically these assume a product development process where (re)production is separate from design. For the software and system development industries, where digital interaction design is the predominant design discipline (Löwgren & Stolterman, 2005) few studies have been done on design management. Studies concerning design management issues for digital interaction design have identified problems for interaction designers to find a stronghold in organizations (Carlshamre & Rantzer, 2000), or characteristics of the software development context that is distinct for management of interaction design (Holmlid, 2006). As their point of departure these studies have taken organizations that develop IT- systems as if they were products. As a contrast, in this paper we expand the current literature by analyzing two studies of design management in an organization that uses software as part of their business process. We claim that for such organizations, design management of digital interaction design primarily is a concern for the operating core and the strategic apex, thus driving and directing the efforts made by support staff and technostructure

Place, publisher, year, edition, pages
National Category
Human Computer Interaction
URN: urn:nbn:se:kth:diva-53331OAI: diva2:469951
The fourth Art of Management and Organization Conference 9-12 Sept, 2008
QC 20120116Available from: 2011-12-27 Created: 2011-12-27 Last updated: 2012-01-16Bibliographically approved

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Artman, Henrik
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Human - Computer Interaction, MDI
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