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Hur påverkar informell kommunikationbeslutsprocesser?: En studie i informell kommunikation och beslutsprocesservid tre tekniska verksamheter i Stockholm
KTH, School of Industrial Engineering and Management (ITM), Production Engineering.
KTH, School of Industrial Engineering and Management (ITM), Production Engineering.
2011 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Kommunikation kan definieras på en mängd olika vis, men brukar vanligen delas upp itvå typer; formell och informell kommunikation. Både den formella och informella kommunikationen förekommer i en organisation. Syftet med denna studie är att inbördes jämföra de två typerna av kommunikation samtundersöka hur den informella kommunikationen påverkar beslutsprocesser i enorganisation.Studien baseras på litteraturstudier samt empiri i form av kvalitativa intervjuer med trechefer vid tre stora tekniska verksamheter i Stockholmsområdet.Efter genomförd studie framgår det att teorin och praktiken är generellt enade i fråganom vilka för- respektive nackdelarna är med formell samt informell kommunikation.Vidare är även synen på den informella dialogens påverkan i en organisation enad ilitteraturen, medan de intervjuer som genomförts pekar på en mer varierad syn ipraktiken. Informell kommunikation kan påverka en organisation både positivt och negativt, således bör det ligga i ett företags intresse att ta hänsyn till den informellakommunikationen för att kunna utnyttja den till företagets fördel.

Abstract [en]

Communication can be defined in a variety of ways but usually fall into two types:formal and informal communication. Both formal and informal communication occurs in an organization. The purpose of thisstudy is to compare the two types of communication and examine how the informalcommunication affects decision-making processeses in an organization. The study is based on literature studies as well as gathered empirical data in form ofinterviews. The interviews were conducted at three different major technologycompanies in the area of Stockholm.Following the completion of study, it appears that the theory and practice are generallyunited on the subject of advantages and disadvantages with formal and informalcommunication.Furthermore the literature is united in the perception of what affects informalcommunication has on an organization, while the interviews conducted indicates a morevaried approach in practice. It turns out that the informal communication influence decision-making in differentways depending on a number of factors and circumstances prevailing. Thus it should bein a company's interest to take account of the informal communication in order toexploit it to its advantage.

Place, publisher, year, edition, pages
2011. , 32 p.
Series
Examensarbete inom teknik och management, grundnivå, 123
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:kth:diva-55829OAI: oai:DiVA.org:kth-55829DiVA: diva2:471831
Subject / course
Production Engineering
Uppsok
Technology
Examiners
Available from: 2012-01-17 Created: 2012-01-03 Last updated: 2012-01-17Bibliographically approved

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
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Language
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  • Other locale
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Output format
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