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User-Driven Quality Certification of Workplace Software, the UsersAward Experience
KTH, Superseded Departments, Numerical Analysis and Computer Science, NADA.ORCID iD: 0000-0001-9804-157X
Department of Industrial Management, University, Gävle, Sweden.
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2004 (Swedish)In: Work with Computing Systems / [ed] H. M. Khalid, M. G. Helander and A. W. Yeo, 2004, 150-155 p.Conference paper (Refereed)
Abstract [en]

This paper summarizes activities and results from the quality assessment project ITQ, "Quality certification of IT support at work", which was performed by Swedish researchers in close co-operation with trade unions in 1999-2002. The ITQ project is part of a network, UsersAward, which continues to work for the goal to develop and maintain a strategy for good software products on the work floor through strong user influence. A main result from ITQ is the first (2002) version of a user satisfaction based certification method, User Certified 2002, which is described in some detail. Other, parallel activities, large surveys of IT use in work places, user conferences, pilot projects, and a yearly IT Prize contest, are described more briefly. Finally implications and plans for the future, especially international spread of the activities, and further development of the certification process, are described and discussed.

Place, publisher, year, edition, pages
2004. 150-155 p.
National Category
Human Computer Interaction
URN: urn:nbn:se:kth:diva-55904OAI: diva2:472130
Damai Sciences, Kuala Lumpur, 2004
QC 20120109Available from: 2012-01-03 Created: 2012-01-03 Last updated: 2012-01-09Bibliographically approved

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Walldius, ÅkeSundblad, Yngve
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