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Intervening for ICT usability: position paper presented at the Second national workshop om development and use of Enterprise Resource Planning systems in the privat and public sectors
KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI (closed 20111231).ORCID iD: 0000-0001-9804-157X
Linköping university, Linköping, Sweden.
2009 (English)Conference paper, Published paper (Other academic)
Abstract [en]

When procuring software, many studies point to the benefits from involving prospective users and reviewing experiences gained by others. Yet focus often is exclusively on price and promised (technical) functionality. What can be done to encourage and assist a greater attention to usability? UsersAward in Sweden has been promoting attention to usability during procurement and revision of software since the late 1990s. In this article, these efforts are seen as attempts to intervene in the functioning of the market for software and how it is deployed in organisations. We report on an initial questionnaire study, which aimed to prioritise among such interventions through collecting views on procurement and revision of software. Although the study only covered usability supporters, our results provide some indications about what may be lacking in today's procurement. We reflect on how methods for studying usability, and promote awareness of usability, could be linked to management tools and concepts such as strategy maps, satisfaction surveys, and risk management in order to achieve increased awareness of its importance for successful and effective ICT use.

Place, publisher, year, edition, pages
2009.
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:kth:diva-55946OAI: oai:DiVA.org:kth-55946DiVA: diva2:472246
Conference
ASAF workshop 09. Linköping, Sweden. 26-27 november 2009
Note

QC 20120109

Available from: 2012-01-03 Created: 2012-01-03 Last updated: 2016-04-19Bibliographically approved

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Walldius, Åke

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf