An approach for designing management support systems: The design science research process and its outcomes
2009 (English)In: Proceedings of the 4th International Conference on Design Science Research in Information Systems and Technology, DESRIST '09, 2009Conference paper (Refereed)
Design science research involves creating and evaluating innovative methods and approaches to be used in design practice. We present an approach to be used in the process of designing Management Support Systems (MSS). The nature of managerial work makes the design, development, and implementation of MSS a major challenge. The MSS literature suggests that determining MSS requirements and specification of MSS are the most critical phases in MSS design and development. We present an approach that can be used as a guide for MSS design, with a primary focus on MSS requirements determination and how requirements can be fulfilled using information and communication technologies (ICT). The approach builds on Quinn and associates competing values model (CVM) of organizational effectiveness. The approach can guide MSS designers in designing MSS that support different managerial roles, i.e., the development of MSS that support managerial cognition, decision, and action.
Place, publisher, year, edition, pages
Computer and Information Science
IdentifiersURN: urn:nbn:se:kth:diva-57908DOI: 10.1145/1555619.1555647OAI: oai:DiVA.org:kth-57908DiVA: diva2:472648
4th International Conference on Design Science Research in Information Systems and Technology, DESRIST '09. Philadelphia, CA. 7 May 2009 - 8 May 2009
QC 201201112012-01-042012-01-042012-01-11Bibliographically approved