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Exploring informal and formal dimensions of computer-mediated communication: Towards an enhanced model for research and practice
2008 (English)Conference paper (Refereed)
Abstract [en]

It has been recognized for many years that informal communication is an important part of effective work and thus vitally important in organizations. However, research on informal dimensions of information systems is rare. In this paper, Fish et al.’s (1990) model that distinguishes characteristics of informal and formal dimensions of computer-mediated communication (CMC) is further developed. The enhanced model is exemplified and tested by analysing three applications of CMC, in which different media are used for different purposes. The applications illustrated that a medium may be more or less useful for supporting informal or formal communication. However, the most important influence on the degree of formality was the task and how the medium was used, rather than the medium itself. It is argued that, even though the model proposed here needs to be  further developed, itcan be useful as support for researching, choosing and designing CMC of varying degrees of formality.

Place, publisher, year, edition, pages
Keyword [en]
Computer-mediated communication, Social networks, Media choice and use, Online communities
National Category
Computer and Information Science
URN: urn:nbn:se:kth:diva-57923OAI: diva2:472684
the 16th European Conference on Information Systems, Galway
QC 20120116Available from: 2012-01-04 Created: 2012-01-04 Last updated: 2012-01-16Bibliographically approved

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Hrastinski, Stefan
Computer and Information Science

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