Towards a usability coaching method for institutionalizing usability in organisations
2010 (English)In: Human-computer interaction: Second IFIP TC 13 Symposium, HCIS 2010, held as part of WCC 2010, Brisbane, Australia, September 20-23, 2010 : proceedings / [ed] Peter Forbrig, Fabio Paternó, Annelise Mark Pejtersen, New York: Springer, 2010, 86-97 p.Conference paper (Refereed)
The ideas related to user centred systems design are difficult to implement in organisations and usability is given low priority in in-house systemsdevelopment. This problem is multifaceted and complex and needs to be addressed with a method capable of adapting to situations, people and context. Inthis paper we outline a new method – usability coaching – that has the capability for dealing with the situated problems of introducing user centred systemsdevelopment in an organisations. The method is the results of a larger action research case study in which 9 individuals in an organization received usabilitycoaching. Our study indicates that the coaching program made coachees workmore actively with usability activities; hence the coaching program had a substantial effect on their actions and contributed to the organizational change.
Place, publisher, year, edition, pages
New York: Springer, 2010. 86-97 p.
, IFIP Advances in Information and Communication Technology, ISSN 1868-4238 ; 332
Coaching, user centred-systems design, organizational change, usability, action research, qualitative research, learning theories, conceptual change, threshold concept
Engineering and Technology Computer and Information Science
IdentifiersURN: urn:nbn:se:kth:diva-59911DOI: 10.1007/978-3-642-15231-3_10ScopusID: 2-s2.0-84943637067ISBN: 978-3-642-15230-6OAI: oai:DiVA.org:kth-59911DiVA: diva2:476811
Second IFIP TC 13 Symposium, HCIS 2010, held as part of WCC 2010, Brisbane, Australia, September 20-23, 2010
QC 201201132012-01-122012-01-122013-01-18Bibliographically approved