Automation and E-government Services: A Widened Perspective
2007 (English)In: DEGAS 2007: Proceedings of the 1st International Workshop on Design and Evaluation of e-Government Applications and Services / [ed] Marco Winckler, Monique Noirhomme-Fraiture, 2007, 3-6 p.Conference paper (Refereed)
This short paper questions the focus on automation of egovernment processes, and efficiency in e-government, which is prevalent in both research and in practice in Swedish governments. We argue that this focus on automation and efficiency might cause unhealthy work for civil servants, and services that do not meet the demands or needs of the citizens. Hence, the role of the civil servant must be reconsidered, from a mere “overseer” of an automated process, to a highly skilled worker that provides complex services and works efficiently with information. Moreover, research on e-government should elaborate more on the changes that needs to be done in the services provided, as well as which services that are suitable for the Internet and other media.
Place, publisher, year, edition, pages
2007. 3-6 p.
E-government, user involvement, healthy work
Computer and Information Science Engineering and Technology
IdentifiersURN: urn:nbn:se:kth:diva-59910OAI: oai:DiVA.org:kth-59910DiVA: diva2:476814
1st International Workshop on Design and Evaluation of e-Government Applications and Services, Rio de Janeiro, September 11th, 2007
QC 201201132012-01-122012-01-122012-01-13Bibliographically approved